- We are not responsible for misprints if order was submitted incorrectly.
- Paid in full to ensure shipping date.
- Order cancellation three weeks before ship date will forfeit a 25% fee. Cancellation within three weeks of ship date will not be refunded.
- Please be aware that there are times when a little care is required when dealing with a living, growing product. We do our best to clean up the trees but you may see some brown needles.
- Minimum order 50 trees except for Centerpieces and Gift Trees.
- Please allow 3 weeks for processing. Rush service is available with a fee up to 20%.
- We strive for 100 % percent customer satisfaction.
- Upon receipt of your order we will schedule delivery of your tree favors to arrive no later than 2 days prior to the event (unless otherwise requested) to ensure freshness of the seedlings. We prefer not to ship where the trees may be sitting in a warehouse over the weekend.
- We take all measures possible to ensure your package arrives intact.
- Boxing fee will be charged accordingly.